Frequently Asked Questions

Everything you need to know about shopping with NoorlyTM

What are your standard shipping times?

We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, generally arriving within 10-21 business days.

What is the NoorlyTM return policy?

We accept returns within 30 days of delivery. Items must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.

How can I track my order?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the products on NoorlyTM covered by a warranty?

Yes, most of our curated retail products come with a 12-month manufacturer's warranty against defects. Please check the specific product page for individual warranty details.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service hotline.